Frequently Asked Questions

Answers about bookings, payments, airport waiting times, coverage areas and wheelchair accessible taxis in Brighton & Hove.

Do your drivers accept contactless card payments?

Yes, every single vehicle in Brighton & Hove Taxi is equipped with modern card payment terminals, accepting all major contactless debit/credit cards, Apple Pay, and Google Pay. Cash is also accepted.

What happens if my airport flight is delayed?

We track your flight in real-time. Whether your plane lands 3 hours late or early, your driver will customize their arrival to match your actual landing. We also include a generous 45-minute complimentary waiting time from the moment your plane lands.

Which areas in Sussex do you cover?

We cover the entirety of Brighton & Hove, and all surrounding areas of Sussex including Portslade, Shoreham-by-Sea, Southwick, Lancing, Woodingdean, Saltdean, Rottingdean, Peacehaven, Falmer (Universities), and Lewes, as well as airport transfers across all of the UK.

How do I secure a Wheelchair Accessible Vehicle (WAV)?

You can book easily from our 'Reserve' tab by choosing the 'Accessible WAV' vehicle category. All WAVs feature built-in safety ramps and secure strap anchor systems. Let us know in the notes if you require extra hands-on loading support!

Call 01273 950 600, 24 hours a day.